Get in touch
Email us and we will get back to you. Telling us your device, your iOS version and what you were doing when it went wrong saves a round trip.
Common questions
Do I need an account?
No. There is nothing to sign up for and no password to remember. Open the app and build a board.
Does it work offline?
Yes, entirely. Boards run without a connection, which matters in a waiting room, a hallway, or the back seat of a car.
Is it free?
The core board experience is free. Token Board Pro adds room for families, classrooms and practices that use boards every day, and comes as a monthly or annual subscription, or a one-time lifetime purchase. Prices are shown in the app before you buy.
How do subscriptions work?
Monthly and annual plans renew automatically through your Apple Account unless you turn off auto-renew at least 24 hours before the period ends. You can manage or cancel at any time in your Apple Account settings — deleting the app does not cancel a subscription. The lifetime option is a one-time purchase that never renews.
Does it work on iPad?
Yes. Token Board is built for iPhone and iPad, and the child-facing board is designed to be read across a table or a room.
Where is my data stored?
On your device. Boards, profiles, reward photos and session history stay in the app's local storage and are not uploaded to a Pixby server.
Is this a medical or treatment product?
No. Token Board supports positive reinforcement and visual structure. It is a practical support tool, not a medical, diagnostic or treatment product, and it does not replace professional judgement.
Managing your subscription
Token Board Pro is available as a monthly or annual subscription, or as a one-time lifetime purchase. Subscriptions are billed by Apple through your Apple Account.
- To manage or cancel: open the Settings app on your device, tap your name, then Subscriptions. You can also open Manage Subscriptionfrom inside Token Board’s own settings.
- Auto-renewal: a subscription renews automatically unless you turn off auto-renew at least 24 hours before the current period ends.
- Free trials: a trial converts into a paid subscription unless you turn off auto-renew at least 24 hours before it ends.
- Deleting the app does not cancel a subscription. Cancel it in your Apple Account settings first.
- Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.
Restoring a purchase
If you reinstall Token Board or move to a new device, use Restore Purchases in the app to refresh your purchase status. Make sure you are signed in with the same Apple Account you bought with — purchases are tied to that account.
Erasing your local data
Open Settings in the app and choose Erase Local Data. This removes local profiles, boards, session history and saved reward photos from the device. It cannot be undone, and it does not cancel an App Store subscription.
Because your boards live only on your device, we have no copy and cannot recover them for you. Back up your device if you want to keep them.
Privacy and terms
Read the privacy policy and the terms of use. Token Board is published by Pixby Media AB.